FAQ.All questions answered.
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Questions
01. How to add another parent?
02. How to remove a caregiver/child that I do not know?
03. How to delete notes?
04. How to contact customer service?
05. How to write notes without a parent?
02. How to remove a caregiver/child that I do not know?
03. How to delete notes?
04. How to contact customer service?
05. How to write notes without a parent?
How to Add Another Parent?
At this time, the easiest way to add another parent is to set their account up as a caregiver. Sign up for our newsletter to be notified when we release this feature.
How to Remove a Caregiver/Child That I Do Not Know?
If you find your account includes an unknown child or caregiver please contact customer service and we will remove their access to your code.
How to Delete Notes?
You cannot delete notes on Air-Well. This is to provide transparency between caregivers and parents. If it is really important that the note is deleted please contact customer service.
How to Contact Customer Service?
You can contact customer service by visiting the contact section of the website.
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How to Write Notes Without a Parent?
If you would like to connect with caregivers but do not have a parent to connect to your account, please create your account with type "Parent".